FAQ
Straight answers.
If yours is not here, ask it on a demo.
For businesses
What is get.yay?
A loyalty app for local businesses. Your customers collect points and stamps, earn and exchange rewards, and get your campaigns, all in one app they can use with other shops too. You run it from the merchant tools.
Which businesses is it for?
Any business with customers who could come back: cafés, bakeries, restaurants, salons, spas, gyms, studios and independent shops. It is not a restaurant-only app.
How much does it cost?
We go through pricing on the demo, once we know your business. The Regulars Audit is free.
Can I sign up online?
Not yet. Book a demo or run the free Regulars Audit and we set your account up with you.
Who do I sign the contract with?
Hassan Systems GmbH, the company that builds and runs get.yay. They also invoice you and give technical support. LocalEnhance handles sales, the demo and the commercial side, and is a sales partner, not a reseller.
Are the points mine or get.yay's?
Yours. Points belong to the business that issued them and cannot be spent anywhere else. If you have branches, they can share one balance.
Do customers have to join my programme?
No sign-up form per shop. Once a customer has get.yay, a qualifying visit or purchase with you starts their loyalty with you.
What do my staff need?
The get.yay merchant tools, to scan a customer's QR and add points or redeem a reward. Roles decide who can do what.
Does it work with my POS?
Not today. Staff confirm visits, points and redemptions in get.yay itself.
Can I export my customer list?
There is no CSV or Excel export. Reports on visits, points and rewards are in the merchant dashboard.
Can one reward be used twice?
No. A reward is redeemed once and then marked as used.
For customers
Where do I get the app?
get.yay is on iOS and Android. Search for get.yay in the App Store or Google Play.
Can I use my points at any shop?
No. Points stay with the business you earned them at, or its branches. Your Rewards screen shows everything you have earned, shop by shop.
Can I give a reward to a friend?
Yes, if the business allows it for that reward. Your friend does not need get.yay yet: they install it to accept the gift. Personal rewards, like a birthday treat, may not be giftable.
Do I need the app to order at a restaurant table?
No. Scan the table QR and the menu, ordering and bill request open in your browser. The app is for points and rewards.
Will I get spammed with notifications?
Nearby offers are opt-in, and there are frequency limits so you do not get the same offer twice. You can change your notification settings in the app.
The Regulars Audit
What does the audit check?
How many of your recent Google reviewers came back, which of your 8 nearest rivals already reward return visits, your quiet hours, and what more fourth visits would be worth from your own numbers.
How long does it take?
About ten minutes. You get the report link straight away and it fills in as each check finishes.
Free Regulars Audit
How many of your customers come back?
Pick your business off Google and we check four things. The report link is yours straight away and fills in over about ten minutes.
Run the free audit- 01
Repeat signal
How many of your recent Google reviewers came back
- 02
Rivals
Which of your 8 nearest competitors already reward return visits
- 03
Quiet hours
Your slowest open hours, from Google
- 04
Money at stake
What more fourth visits would be worth, from your own numbers